The situation
Letters and invoices can contain details you do not want to share without a clear choice.
Security and privacy
Protect your cases and stay in control of sharing
Zelnest aims to protect your cases. In the application, you choose what information to share with Lucie.
Choose what leaves the case for a question.
An account gives you access to your cases. Before asking Lucie, you can review the information proposed for sharing, remove items that are not useful and confirm your selection. During the conversation, you can review that choice and withdraw permission. This control covers information shared in this path; it is not a general promise about every Zelnest process.
What Zelnest shows
Before asking Lucie a question, you choose which items to share and can review that choice.
Result and next step
Select the relevant items before sharing and revisit the settings when your needs change.
What to check
Those mechanisms alone do not establish the security of the whole service, its hosting or every backup.
How it works
- 01
Open your space
The application requires sign-in to access cases.
- 02
Choose what to share
Before a conversation with Lucie, you choose the initial information. If you decide to change that sharing, the application asks you to review your choice again.
- 03
Check before acting
Review the documents and suggestions. No security measure removes every risk.
A practical example and something to check
Fictional example.
In “Home repairs”, you want to ask Lucie about an invoice. The preview includes another document that does not help answer your question. You remove it, confirm the rest and read the reply beside the original invoice. If you do not want to continue, withdraw sharing from the case.
When the scope is unclear.
If you do not understand why an item is proposed, check it before confirming. The code shows encryption for specific files, but this page does not guarantee absolute security or encryption of every backup and transfer. The full arrangements for the public service still need checking.
What you can do
Review sharing
The conversation lets you see what was shared.
Withdraw permission
You can withdraw sharing in the case.
Ask a question
The Contact page lets you ask Zelnest a question.
What Zelnest does not do
No system is infallible. This website does not give access to cases. Check how information and backups are handled, and how long they are kept, in the applicable privacy information.
Explore Zelnest
Explore the features presented here and their limits.