General terms of use

Purpose and applicable documents

These terms govern the use of Zelnest's information pages, of the trial without an account and of the application accessible with an account, published by G&N Group srl (see the Legal notice). They apply together with the Privacy policy, the Cookies page and, for a paid Pack, the Terms of sale. Reading the website does not create an account, an order or the transmission of a case.

What Zelnest does

Depending on the available features and the Pack associated with your account, the application may allow you to:

• sort and follow cases, documents, groups and categories;
• read documents (PDFs and images), extract amounts, dates and points to check from them, and translate them;
• manage bills, expenses, deadlines, payment plans and reminders;
• produce the sourced analysis of a case: points checked with their source, estimate of chances and confidence level, possible savings;
• prepare letters and, if you decide so, send them through your linked mailbox or the configured Zelnest channel, then follow the replies and their attachments;
• import documents by email into a document inbox;
• ask Lucie, the AI assistant, questions within a case or in general;
• discover possible assistance in Belgium and prepare relevant procedures and forms, without automatically submitting them to an authority;
• receive notifications in the application and by email;
• produce a PDF case file to hand to a lawyer of your choice.

What Zelnest is not

Zelnest is neither a law firm nor a lawyer: it does not give individualised legal advice and does not decide in place of any authority. The analyses, estimates of chances and confidence levels are aids calculated from the documents provided and the sources indicated; they may be incomplete or inaccurate and must be checked before you act. Zelnest sends no letter in your place without your action and does not offer, to date, either electronic registered mail or the services of a legal professional or a lawyer.

Trial without an account

When the account-free trial is offered, it begins when you choose a document and give the consent displayed in the module. The document is sent to the application for the requested analysis. The result may be partial or unavailable; the limits and the duration of the process are 5 pages and 5 MB at most, in PDF, JPG, PNG format, with the document and result kept for 24 hours at most and then deleted automatically; the number of trials per day may be limited. A trial does not create any paid entitlement. If you then create an account, you can carry the result over into a case without uploading the document again, during the retention period.

Account and access

If account creation is offered, you provide an email address, a password and your language, and accept the terms, then confirm your address through a link valid for 24 hours. First and last names are requested to save the personal profile; country is used for tailored support. This information must be accurate. Keep your credentials confidential and check what you add. The application invites you to review your profile every year. To have your account deleted, write to info@zelnest.com: deletion is carried out by Zelnest's administration and is described in the Privacy policy.

Free Pack and paid Packs

The free Pack lets you manage cases and deadlines with no Pack quota and upload documents within the technical limits shown on the Pricing page (per file, per case and per account) and gives access to AI within the limits stated on the Pricing page. Paid Packs widen these limits and features. Your rights depend on the Pack assigned to your account. An information request on the website is neither a paid order nor paid access. See the Terms of sale.

Your content

Your documents, notes, letters and data remain yours. Upload only documents that you have the right to use. Zelnest uses them solely to provide the features you request, and does not publish them. The processing of personal data is described in the Privacy policy.

Unsupported documents

Do not upload or send Zelnest medical documents, pornographic or child sexual abuse material, or content linked to illegal activities, including the trafficking of weapons or drugs. Do not ask the application or Lucie to read or analyse such content. If you add such a file by mistake, delete it from your account or contact us. Zelnest cannot automatically identify the nature of every file before upload; technical reading may therefore occur before a mistake is reported.

Lucie and artificial intelligence

Lucie, the analysis of a case, the preparation of letters and certain document readings use an artificial intelligence provider. Before sharing elements of your case with Lucie, the application displays the selected data and asks for confirmation; you can withdraw a saved choice. Answers may contain errors or lack context: review them with their sources.

Letters, mailbox and sending

A test email was sent from the VPS administration and received, but sending client letters has not been tested. Preparing a draft sends nothing. A letter or reply is sent only on your action, through your linked mailbox or Zelnest's configured server. Simulation mode records the message without sending it. You remain the author of, and responsible for, the content sent: review it before sending. When you link a mailbox, Zelnest reads the relevant messages in order to match replies and attachments to your cases; unknown senders are placed in quarantine. You can disconnect the mailbox at any time.

Deadlines, reminders and notifications

The SMTP connection has been verified, but actual delivery of reminders has not been tested. When these reminders are available, they follow your settings. In-app reminders follow your settings. They add to your own vigilance: a deadline entered or read from a document may be inaccurate, so check it.

Use of the service

Do not use Zelnest to access another person's account, to disrupt the service or to upload documents that you do not have the right to use.

Availability and changes

A feature, a source or a channel may be unavailable; the interface then states what it knows and what remains to be done. Zelnest may change its features and the limits of the Packs. To report a difficulty, write to info@zelnest.com.

Liability

Zelnest is liable for its failures under the conditions provided by law. Nothing in these terms limits or excludes a liability that cannot be limited or excluded, nor the mandatory rights and statutory guarantees of the consumer. You remain responsible for the decisions you make, the documents you upload and the letters you send.

Complaints and mediation

Write to info@zelnest.com. The mediation options are set out in the Legal notice.

Changes to the terms

A modified version is made available before it applies to a new process; the text applicable to an account or an order is the one in force at the relevant time.

Effective date

These terms apply from 27 October 2026.