A clear answer before you start

In the application, you can organise cases, add documents, prepare letters and track due dates. This site explains those features and their limits. Open the feature page that matches your question.

The free Pack lets you start without payment, within the limits shown on the Pricing page. If an account-free trial is offered, its terms are shown before you send a document.

In the application, a case brings together documents and messages about the same situation. You choose what belongs in it and check dates and details before acting. Create a case in the application, not on this website.

In the application, you choose where to file the document. Reading can provide passages and points to check, but it may be incomplete or wrong. The case also shows a local result with an inventory of the documents and separately cited facts. That result is not a legal conclusion. Compare the passages with the originals before acting.

No. Zelnest is preparing leads for some Belgian support schemes, not a complete list. Check conditions and dates with the responsible organisation, which decides eligibility. No search or coverage is confirmed for the other countries named on this site.

The Pricing page shows published Packs and their terms. When ordering is offered, the total price appears before confirmation; paid access is granted only after the payment is confirmed.

No. You cannot upload documents on this website. In the application, you choose which documents and messages to share with Lucie, then confirm the preview. That choice may also apply to later messages you send while it remains valid. If you change the selection or want to share again after withdrawing permission, you must confirm a new preview. Analysing a document does not turn on sharing by itself. Selected passages may mention other documents. Read the applicable privacy information before sharing documents.

The Contact page shows Zelnest’s public details from Admin, and the Questions page covers general questions. This website has no form or message-sending feature. Displaying an email address does not prove that messages are received there; do not send personal case files through it without suitable instructions.

The FAQ contains reviewed answers; this website does not offer a conversational support assistant. For another question, see the Contact page and do not send personal case files through it until a suitable channel is announced.